Privacy Policy

Last updated: 1 December 2024

London Luxury Resort ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit londonluxuryresort.top or interact with our services. Please read this policy carefully.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

The data controller is London Luxury Resort, 45 Berkeley Square, Mayfair, London, W1J 5AS, United Kingdom. You can contact us regarding data matters at supp@londonluxuryresort.top or by telephone on +44 20 7629 8860.

2. What Personal Data We Collect

We may collect the following categories of personal data:

• Identity Data: First name, last name, date of birth (for age verification purposes).
• Contact Data: Email address, telephone number, postal address.
• Enquiry Data: Details of your enquiry or reservation request submitted via our contact form.
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and other technology on the devices you use to access this website.
• Usage Data: Information about how you use our website, products, and services.
• Cookie Data: See our Cookie Policy for details.

We do not collect any Special Categories of Personal Data (such as data about your race, religion, health, or sexual orientation), nor do we collect information about criminal convictions.

3. How We Use Your Personal Data

We use your personal data for the following purposes:

• To respond to your enquiries and manage your relationship with us.
• To comply with legal obligations, including age verification requirements under UK law.
• To improve our website and services.
• To send you communications where you have opted in to receive them.
• To protect the security and integrity of our services.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Legitimate interests: For general website operations and improving our services.
• Legal obligation: For age verification and compliance with UK gaming and hospitality regulations.
• Consent: Where you have explicitly provided consent, such as for marketing communications.
• Contract: Where processing is necessary to fulfil a reservation or service request.

5. Data Sharing

We do not sell your personal data to third parties. We may share your data with trusted service providers who assist us in operating our website and providing services, subject to strict confidentiality obligations. These include IT service providers, email platforms, and analytics services.

We may also disclose your data where required by law or to protect our legal rights.

6. Data Retention

We retain personal data for no longer than is necessary for the purposes for which it was collected. Enquiry data is retained for a maximum of 24 months. Where we are required by law to retain data for longer periods, we comply with those requirements.

7. Your Rights

Under UK GDPR, you have the following rights:

• The right to access your personal data.
• The right to rectification of inaccurate data.
• The right to erasure ("right to be forgotten").
• The right to restrict processing.
• The right to data portability.
• The right to object to processing.
• Rights in relation to automated decision-making and profiling.

To exercise any of these rights, please contact us at supp@londonluxuryresort.top. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be published on this page with an updated "last updated" date. We encourage you to review this policy periodically.

10. Contact Us

For any questions regarding this Privacy Policy, please contact: supp@londonluxuryresort.top or write to us at 45 Berkeley Square, Mayfair, London, W1J 5AS, United Kingdom.